This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential.
Building a High-Performance Team
FOREWORD
PREFACE
ABOUT THE AUTHOR
ACKNOWLEDGEMENTS
CONTENTS
INTRODUCTION
CHAPTER 1: CHARACTERISTICS OF A HIGH-PERFORMANCE TEAM
A team or a group?
Definition of a team
So how do you make people who prefer to work on their own want to be part of a team?
Lessons from geese
Fact 1
Lesson
Fact 2
Lesson
Fact 3
Lesson
Fact 4
Lesson
Fact 5
Lesson
Benefits of team working
The role of the team leader
How is your team performing now?
Skills and knowledge
Work methods
Leadership
Climate
Rate your own work team
Work methods
Skills and knowledge
Climate
Activities to undertake with your team
Summary
CHAPTER 2: THE STAGES OF TEAM DEVELOPMENT
That uncomfortable feeling
The stages of team development
Which stage is your team at?
In first gear
In second gear
In third gear
In fourth gear
Team quiz
Activity to complete with your team
Summary
CHAPTER 3: ROLES PEOPLE PLAY IN A TEAM
An effective team
Our behaviour preferences
Recognising the different types
Effective teams
So what can you do to manage the roles people take in a team?
Activity to undertake with your team
Summary
Answers
CHAPTER 4: CREATING A TEAM VISION AND A SET OF VALUES
Why create a team vision?
Vision and values in their context
Developing a vision of the future
Developing a vision
Team values
Identifying team values
Values into behaviours
Another activity to undertake with your team
Summary
CHAPTER 5: EFFECTIVE TEAM MEETINGS
How effective are your team meetings?
Team meeting preparation checklist
Defining the purpose of the team meeting
Establishing the agenda
Chairing the team meeting
Encouraging participation at team meetings
Subgrouping
Round robin
Use brainstorming principles to generate ideas
Mind Mapping®
Post-it® notes
Making robust decisions
Step 1: Define the problem
Step 2: Generate options to overcome the issues
Step 3: Evaluating the options
Step 4: Select the option(s)
Step 5: Implement the option(s)
Step 6: Monitor and review
Evaluating your current team meetings
Another activity to undertake with your team
Summary
CHAPTER 6: DEALING WITH CONFLICT IN A TEAM
Conflict can be healthy
Conflict between the team leader and a team member
Approaches to conflict management
Which approach do you take?
What is the best approach?
Conflict between team members and outside the team
Stage 1: Spot the signals
Stage 2: Plan the response
Stage 3: Implement the response
Stage 4: Review the response
Conflict about the future direction of the team
Where is the team now?
Where do we want to be?
How will we get there?
Tools and techniques
Summary
Answers
CHAPTER 7: CROSS-FUNCTIONAL TEAM WORKING
The importance of cross-functional team working
Being aware of the political influences in cross-functional teams
Identifying stakeholders
Taking account of the stance stakeholders may take during change
Recognising team-working issues in a cross-functional team
Gaining feedback from members of the cross-functional team
Suggestions to improve cross-functional team performance
Cross-functional team effectiveness
Identifying blockages to effective cross-functional team working
What actions do you suggest to improve team performance in these areas?
Another activity to undertake in your cross-functional team meetings
This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential.
Table of contents
Building a High-Performance Team
FOREWORD
PREFACE
ABOUT THE AUTHOR
ACKNOWLEDGEMENTS
CONTENTS
INTRODUCTION
CHAPTER 1: CHARACTERISTICS OF A HIGH-PERFORMANCE TEAM
A team or a group?
Definition of a team
So how do you make people who prefer to work on their own want to be part of a team?
Lessons from geese
Fact 1
Lesson
Fact 2
Lesson
Fact 3
Lesson
Fact 4
Lesson
Fact 5
Lesson
Benefits of team working
The role of the team leader
How is your team performing now?
Skills and knowledge
Work methods
Leadership
Climate
Rate your own work team
Work methods
Skills and knowledge
Climate
Activities to undertake with your team
Summary
CHAPTER 2: THE STAGES OF TEAM DEVELOPMENT
That uncomfortable feeling
The stages of team development
Which stage is your team at?
In first gear
In second gear
In third gear
In fourth gear
Team quiz
Activity to complete with your team
Summary
CHAPTER 3: ROLES PEOPLE PLAY IN A TEAM
An effective team
Our behaviour preferences
Recognising the different types
Effective teams
So what can you do to manage the roles people take in a team?
Activity to undertake with your team
Summary
Answers
CHAPTER 4: CREATING A TEAM VISION AND A SET OF VALUES
Why create a team vision?
Vision and values in their context
Developing a vision of the future
Developing a vision
Team values
Identifying team values
Values into behaviours
Another activity to undertake with your team
Summary
CHAPTER 5: EFFECTIVE TEAM MEETINGS
How effective are your team meetings?
Team meeting preparation checklist
Defining the purpose of the team meeting
Establishing the agenda
Chairing the team meeting
Encouraging participation at team meetings
Subgrouping
Round robin
Use brainstorming principles to generate ideas
Mind Mapping®
Post-it® notes
Making robust decisions
Step 1: Define the problem
Step 2: Generate options to overcome the issues
Step 3: Evaluating the options
Step 4: Select the option(s)
Step 5: Implement the option(s)
Step 6: Monitor and review
Evaluating your current team meetings
Another activity to undertake with your team
Summary
CHAPTER 6: DEALING WITH CONFLICT IN A TEAM
Conflict can be healthy
Conflict between the team leader and a team member
Approaches to conflict management
Which approach do you take?
What is the best approach?
Conflict between team members and outside the team
Stage 1: Spot the signals
Stage 2: Plan the response
Stage 3: Implement the response
Stage 4: Review the response
Conflict about the future direction of the team
Where is the team now?
Where do we want to be?
How will we get there?
Tools and techniques
Summary
Answers
CHAPTER 7: CROSS-FUNCTIONAL TEAM WORKING
The importance of cross-functional team working
Being aware of the political influences in cross-functional teams
Identifying stakeholders
Taking account of the stance stakeholders may take during change
Recognising team-working issues in a cross-functional team
Gaining feedback from members of the cross-functional team
Suggestions to improve cross-functional team performance
Cross-functional team effectiveness
Identifying blockages to effective cross-functional team working
What actions do you suggest to improve team performance in these areas?
Another activity to undertake in your cross-functional team meetings
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