With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.

• Cover
• Title
• Copyright
• Contents
• Introduction
  • Understanding this dynamic is the foundation of quality management.
• Chapter 1: What is a Quality Management System?
  • Applying a standard
• Chapter 2: A Brief History of Quality Management and ISO 9001
• Chapter 3: Useful Definitions
  • Quality
  • Context of the organisation
  • Documented information
  • Inputs and outputs
  • Interested parties
  • Products and services
  • Risk-based thinking
• Chapter 4: Requirements of ISO 9001:2015
  • Plan-Do-Check-Act
• Chapter 5: Context of the organization
  • Clause 5 – Leadership
  • Clause 6 – Planning
  • Clause 7 – Support
  • Clause 8 – Operation
  • Clause 9 – Performance evaluation
  • Clause 10 – Improvement
• Chapter 6: Certification
  • Do I have to certify?
  • Certification is an expensive disruption
  • There’s so much documentation involved
  • Certification won’t guarantee quality
  • Can’t my customers audit my quality processes instead of paying for a certification body?
  • The certification auditor is just looking for problems
  • Maintaining quality
• ISO 9001 Resources
  • Green papers
  • Transition tools
  • Gap analysis
  • Documentation toolkits
  • Consultancy
• ITG Resources