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Collaborative Business Design: The Fundamentals  
Author(s): Léon-Paul de Rouw
Published by IT Governance Publishing
Publication Date:  Available in all formats
ISBN: 9781849289764
Pages: 112
https://doi.org/9781849289764

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Table of contents

  • Cover
  • Title Page
  • Copyright
  • Foreword
  • Contents
  • 1.IT-driven business services
    • 1.1 Business need and value
    • 1.2 Capturing the characteristics of IT-driven services in a service design statement
    • 1.3 From business vision to operation: methods to use
    • 1.4 Who should read this guide to fundamentals?
  • 2.Understanding IT-driven service requirements
    • 2.1 What is a business service?
    • 2.2 Service lifecycle
    • 2.3 Requirements origin and perspective
    • 2.4 Business service design
      • 2.4.1 Need and senior responsible owner
      • 2.4.2 Business service coordination: I think therefore I am
      • 2.4.3 Outcome and output must dictate behaviour
      • 2.4.4 Service constellation
      • 2.4.5 Service design statement
    • 2.5 The Business Service Design session
  • 3.Stakeholder dynamics in the service constellation
    • 3.1 Delivering what is needed: Business service design
    • 3.2 A stakeholder view of the enterprise
      • 3.2.1 Stakeholders from the business services coordination perspective
      • 3.2.2 Users
      • 3.2.3 Providers
      • 3.2.4 Customers
      • 3.2.5 Board of directors/general management
      • 3.2.6 Business service coordination (BSC)
    • 3.3 The domains
      • 3.3.1 Domain: Operations
      • 3.3.2 Domain: Quality
      • 3.3.3 Domain: Governance
      • 3.3.4 Domain: Orchestration
  • 4.Capabilities and resources within the constellation
    • 4.1 Transactions, communications, resources and agreements
      • 4.1.1 Transactions offer something or request something
      • 4.1.2 Transactions have different characteristics
      • 4.1.3 Transactions that are desirable or mandatory
      • 4.1.4 Transactions set a condition or a delivery
    • 4.2 Customer journey
    • 4.3 Transactions derive from actions and resources
    • 4.4 Risk management and compliance
    • 4.5 Instruments for agreement
      • 4.5.1 Policy
      • 4.5.2 Service catalogue/product delivery catalogue (PDC)
      • 4.5.3 Service level agreements (internal)
      • 4.5.4 Contracts
  • 5.Service design statement
    • 5.1 Business service design deliverable
    • 5.2 Putting the pieces together
    • 5.3 Balancing in a favourable design
    • 5.4 Using the SDS
    • 5.5 One final thing: managing the BSC
  • Afterword
  • ITG Resources
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Table of contents
  • Cover
  • Title Page
  • Copyright
  • Foreword
  • Contents
  • 1.IT-driven business services
    • 1.1 Business need and value
    • 1.2 Capturing the characteristics of IT-driven services in a service design statement
    • 1.3 From business vision to operation: methods to use
    • 1.4 Who should read this guide to fundamentals?
  • 2.Understanding IT-driven service requirements
    • 2.1 What is a business service?
    • 2.2 Service lifecycle
    • 2.3 Requirements origin and perspective
    • 2.4 Business service design
      • 2.4.1 Need and senior responsible owner
      • 2.4.2 Business service coordination: I think therefore I am
      • 2.4.3 Outcome and output must dictate behaviour
      • 2.4.4 Service constellation
      • 2.4.5 Service design statement
    • 2.5 The Business Service Design session
  • 3.Stakeholder dynamics in the service constellation
    • 3.1 Delivering what is needed: Business service design
    • 3.2 A stakeholder view of the enterprise
      • 3.2.1 Stakeholders from the business services coordination perspective
      • 3.2.2 Users
      • 3.2.3 Providers
      • 3.2.4 Customers
      • 3.2.5 Board of directors/general management
      • 3.2.6 Business service coordination (BSC)
    • 3.3 The domains
      • 3.3.1 Domain: Operations
      • 3.3.2 Domain: Quality
      • 3.3.3 Domain: Governance
      • 3.3.4 Domain: Orchestration
  • 4.Capabilities and resources within the constellation
    • 4.1 Transactions, communications, resources and agreements
      • 4.1.1 Transactions offer something or request something
      • 4.1.2 Transactions have different characteristics
      • 4.1.3 Transactions that are desirable or mandatory
      • 4.1.4 Transactions set a condition or a delivery
    • 4.2 Customer journey
    • 4.3 Transactions derive from actions and resources
    • 4.4 Risk management and compliance
    • 4.5 Instruments for agreement
      • 4.5.1 Policy
      • 4.5.2 Service catalogue/product delivery catalogue (PDC)
      • 4.5.3 Service level agreements (internal)
      • 4.5.4 Contracts
  • 5.Service design statement
    • 5.1 Business service design deliverable
    • 5.2 Putting the pieces together
    • 5.3 Balancing in a favourable design
    • 5.4 Using the SDS
    • 5.5 One final thing: managing the BSC
  • Afterword
  • ITG Resources
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