Aimed at IT professionals who have been tasked with putting in place Asset Management disciplines, this guide provides a commonsense introduction to the key processes outlined in the Information Technology Infrastructure Library (ITIL®), before proceeding to explain the various milestones of an Asset Management project. 

• Cover
• Title
• Copyright
• Contents
• Introduction
• Chapter 1: Operational Chaos?
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
• Chapter 2: Basic Logistics and Inventory
• Chapter 3: Keeping it Fresh
• Chapter 4: Licensed to Bill
• Chapter 5: Planning Aerial Assaults
• Chapter 6: Dealing with the Locals
• Chapter 7: Avoiding Expensive Mistakes
• Chapter 8: Sticking to the Plan
• ITG Resources