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COMPUTERS / General

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Universal Service Desk (USD)
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Release and Deployment
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Reviewing IT in Due Diligence
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Running IT Like a Business
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SIAM/MSI
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Software Life Cycle Management Standards
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Ten Steps to ITSM Success
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Data Governance Imperative
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Definitive Guide to IT Service Metrics
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Quantum Age of IT
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Validating Your Business Continuity Plan
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Securing Cloud Services - A pragmatic guide
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Pragmatic Application of Service Management
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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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ITIL® 4 Direct, Plan and Improve (DPI)
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ISO 22301:2019 and business continuity management - Understand how to plan, implement and enhance a business continuity management system (BCMS)
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Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition
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EU Data Protection Code of Conduct for Cloud Service Providers
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ITIL® 4 High-velocity IT (HVIT)
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ITIL® 4 Create, Deliver and Support (CDS)
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ITIL® 4 Drive Stakeholder Value (DSV)
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Service Level Agreements
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ISO/IEC 20000
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Service Desk Handbook – A guide to service desk implementation, management and support
Sanjay Nair
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Book Pages: 114 Available for purchase
Business Continuity and the Pandemic Threat
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Catalogs, Services and Portfolios
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Cloud Computing
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Enterprise Architecture
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Implementación de Calidad de Servicio basado en ISO/IEC 20000
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Implementierung von Service-Qualita basierend auf ISO/IEC 20000
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Implementing Service Quality based on ISO/IEC 20000
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ISO 14001 Step by Step - A practical guide
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ISO 9001:2015
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ISO 22301: 2019 - An introduction to a business co
Alan Calder
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Book Pages: 42 Available for purchase
ISO19770-1:2012 SAM Process Guidance
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IT Asset Management
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IT for Business (IT4B)
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IT Governance
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IT Governance to Drive High Performance
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IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT
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Managing in a Service-Focused World
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Network and Information Systems (NIS) Regulations - A pocket guide for operators of essential services
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Nine Steps to Success: North American edition
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Practical IT Service Management
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