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Implementing Service Quality based on ISO/IEC 20000
Publication Date: 25 October, 2012
Book Available for purchase
Implementación de Calidad de Servicio basado en ISO/IEC 20000
Publication Date: 28 June, 2012
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Implementierung von Service-Qualita basierend auf ISO/IEC 20000
Publication Date: 16 February, 2012
Book Available for purchase