Running IT like a Business shows you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function’s hidden potential. Your organization will grow as you save costs, improve productivity, increase revenues and gain competitive advantage.

• Cover
• Title
• Copyright
• Preface
• About the Author
• Acknowledgements
• Contents
• Introduction
• Chapter 1: IT Strategy and Governance
  • Start with strategy
  • Developing your IT strategy
  • IT governance
  • Clarity around accountability
  • Running IT like a business
• Chapter 2: Crafting a Menu of Managed Services
  • Standards and specials
  • Case study number 1: e-mail
  • Case study number 2: technology support
  • Think product and service
  • Think pricing
  • Think customer
  • Your managed services roadmap
  • Running IT like a business
• Chapter 3: Tracking IT Performance
  • Performance measurements
  • Measuring satisfaction
  • Metric management
  • Benchmarking
  • Benefits realization
  • Running IT like a business
• Chapter 4: Creating Value across the Enterprise
  • Doing more for less
  • Help others be more productive
  • Help the entire enterprise
  • Reduce risk
  • Enable growth
  • Make smart value judgments
  • Communicate the value you create
  • Running IT like a business
• Chapter 5: Tricks of the Trade for Running IT like a Business
  • Flexible resources
  • IT human resources model – positions and roles
  • Employee engagement
  • Managing suppliers and contracts
  • Planning and resource management
  • To capitalize or to expense?
  • Audit and regulatory compliance management
  • Running IT like a business
• Chapter 6: Toward High-performance IT
  • Running IT like a business
• Chapter 7: Accenture’s IT Journey
  • Our corporate heritage
  • Results to date
  • Cost-benefit analysis
  • Your transformational IT journey
• ITG Resources