In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains: the merits of a multi-sourced approach to outsourcing service towers the benefits of multi-sourcing contracts with service providers for specified towers how to align multi-sourced services the challenges of using a multi-sourced model how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502) the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each aggregating service-level performance a multi-sourcing RFP approach, taking into account structural, operational and governance requirements. If you’re thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.

• Cover
• Title
• Copyright
• Foreword
• Preface
• About The Author
• Acknowledgements
• Contents
• Introduction
• Chapter 1: Types of Outsourcing
  • 1. IT Outsourcing (ITO)
  • 2. Application Development and Maintenance (ADM) – part of ITO
  • 3. Business Process Outsourcing (BPO) Outsourcing considerations
• Chapter 2: Moving from the Traditional MSP Model
• Chapter 3: Sourcing Market Trends
  • Multi-sourcing explained
  • Service integration
  • Challenges with multi-sourcing
• Chapter 4: Determining the Governance and IT Operating Model
  • Retained IT processes aligned to “Direct”
  • Retained IT processes aligned to “Evaluate”
  • Retained IT processes aligned to “Monitor”
  • Tactical and operational processes
  • Retained IT or service integrator considerations
• Chapter 5: Types of Service Integration Models
  • Internal Service Integrator (ISI)
  • External Service Integrator (ESI)
  • External Tower Service Integrator (ETSI)
• Chapter 6: Aggregating Service Level Performance
• Chapter 7: Multi-sourcing RFP Approach
• Chapter 8: Transition Stage
• Chapter 9: Looking Further into the Future
• Chapter 10: Abbreviations Used/Glossary